with our dispatching & call center service
Our Main Goal Is To Make Your Customers Happy
We provide quality dispatching and call center services solutions for your business that will ensure your customer’s satisfaction and will ease your field technicians' day-to-day duties. We are dedicated to providing not only an effective solution but also an exceptional experience for every one of our clients.
Let’s explore some of the benefits our field service dispatching and call center service can offer your business:
Fast And Efficient Around-The-Clock Service
If you provide urgent or emergency services to your customers, you know the importance of a fast response and efficient solutions, it can determine your sales revenue and your customer satisfaction. We will help you grow your business by offering you the best solutions when it comes down to dispatching and customer service. We offer urgent dispatching for immediate assistance to your customers, appointment scheduling, we handle all messaging and calls with your customers and service technicians, and route your service technicians from job to job based on their skills and location. At Rleads we have live customer service agents who are always ready to find quick solutions for your customers.
Maintain Professional Communication With Your Staff And Customers
We're truly dedicated to providing an exceptional experience for every one of your clients and easing your field technicians' day-to-day duties. We guarantee a seamless experience for your customers at all times by handling any and all customer service calls and negotiations, as well as tech support and route updates for your customers to facilitate a seamless experience on each job order from start to finish. Our call center and dispatch agents will always maintain a strong and professional relationship with your customers.
Seamless And Accurate Job Order Processing, Job Order’s Logs & Reports
Besides handling all your customers’ and field service technicians' communication needs and support, we also keep track of all your job orders with accurate logs and reports, we maintain detailed information and real-time updates on all job orders at all times. Our job log processing will guarantee you peace of mind when it comes to keeping track of your job orders. Our goal is to help you expand your business with our dispatching and call center solutions.
Are you ready to level up your business with our field service dispatching and call center solution? We cater to all businesses, regardless of size or industry.
More benefits of our field service dispatching and call center:
We help form a positive relationship between you and your customers, by addressing any queries with accurate information & without any delays.
We can handle all your billing and paperwork with your customers, to help you focus on what’s most important to your business.
We make it easy to handle your service. Our team manages all your tech support, routing, & scheduling needs for your field service.
We will help you manage and establish a high level of customer experience, Increase your customer service satisfaction, and return customers.
When you request
Our logistic Dispatch
and Call center services,
you will receive:
Your Business’ Success Is Our Top Priority
One of our clients has experienced two notable benefits from using our dispatch and call center services:
Our outstanding customer’s service and customer’s satisfaction follow ups have generated an average of 50% returning customers per month.
Zero conflict escalation, every conflict and customer’s call-backs have been handled directly by our specialists without causing additional issues to our client.
We're ready to provide you with the best possible customer service and dispatching solutions!
Brand Development
Brand awareness
Customer service
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